Veterans Affairs Canada (VAC) uses the complex process shown above. The process starts when you submit your disability claim. VAC will then send you forms for your doctor to complete. A critical element to success is to clearly show how your condition is connected to your Service.

Once your doctor returns the forms you file will make it's way to a VAC Disability Adjudicator who will determine whether or not you are entitled to receive Pain and Suffering compensation. If your claim is denied you have the right to ask the Bureau of Pensions Advocates (BPA) to prepare your file for a Review Hearing by the Veterans Review and Appeal Board (VRAB). You will be assigned a lawyer who will prepare your case and represent you at the Hearing. You will attend the Hearing either in person or via Phone or Video Conference.  You may be asked questions by the Panel members but your lawyer will do most of the talking.

If your claim is denied by VRAB you can ask BPA to take your file to Appeal before VRAB. An Appeal is done by written submissions which your lawyer will prepare and submit to the VRAB Panel for consideration.