Veterans Affairs Canada (VAC) uses the complex process shown below. When VAC talks about a 16 week process time they are referring to the time it takes to complete the Entitlement Phase only. The total process if Reviews are required takes 3 - 4 years
|
Unreasonable Wait-Times
In 2014 the Auditor General found
that VAC was not meeting its service standards, and that veterans were waiting
in excess of ten months – now 36 months is common.
In 2022 the Auditor General Karen Hogan found
“unacceptable wait times” and that the Department had manipulated its
reporting and misled the public about the true extent of delays.
In 2022 the Department was processing 43 thousand files
managed by 943 employees.
Now processing over 80 thousand with no sign of
staffing increases.
Veterans are waiting years. My personal experience is that
I waited 46 months to get a final result on a relatively simple cancer claim
that should have been resolved in less than a year.
